Privacy Policy

Privacy Policy

Akihi is a handmade textile jewelry brand based in Toronto, Canada that designs and sells unique and exquisite pieces made by skilled artisans in India. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website or make a purchase from us.

What information do we collect?

We collect personal information that you voluntarily provide to us when you create an account, place an order, sign up for our newsletter, contact us, or otherwise interact with us through our website. This information may include your name, email address, phone number, shipping and billing address, payment information, and any other information you choose to provide.

We also collect certain information automatically when you visit our website, such as your device information, browser type, IP address, location, pages viewed, time spent, and cookies. We use this information to improve our website functionality, analyze trends, and provide you with relevant offers and advertisements.

How do we use your information?

We use your personal information for various purposes, such as:

  • To process and fulfill your orders and communicate with you about your orders.
  • To provide you with customer service and respond to your inquiries or requests.
  • To send you marketing communications, such as newsletters, promotions, and surveys, if you have consented to receive them.
  • To personalize your online experience and tailor our website content and ads to your preferences and interests.
  • To monitor and improve our website performance, functionality, and security.
  • To comply with our legal obligations, enforce our policies, and protect our rights and interests.

How do we share your information?

We do not sell or rent your personal information to third parties. We may share your personal information with third parties who perform services on our behalf, such as payment processors, shipping providers, email service providers, analytics providers, and advertising partners. We require these third parties to protect your personal information and use it only for the purposes for which we disclose it to them.

We may also share your personal information with other parties when required by law or when necessary to protect our rights or interests. For example, we may share your personal information with law enforcement authorities, regulators, courts, or other parties in connection with legal proceedings or investigations.

How do we protect your information?

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We use secure socket layer (SSL) technology to encrypt your payment information when you place an order on our website. We also limit access to your personal information to only those employees and service providers who need it to perform their duties.

However, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information. You are responsible for maintaining the confidentiality of your account password and for any activities that occur under your account.

What are your choices?

You have certain choices regarding how we use and share your personal information. For example:

  • You can opt out of receiving marketing communications from us at any time by clicking on the unsubscribe link in the email or contacting us at hello@akihi.ca
  • You can change or update your account information at any time by logging into your account on our website or contacting us at hello@akihi.ca
  • You can request access to or deletion of your personal information at any time by contacting us at hello@akihi.ca We will respond to your request within a reasonable time frame and in accordance with applicable laws.
  • You can disable or delete cookies on your browser settings at any time. However, this may affect the functionality of our website and some features may not work properly.

How do we update this policy?

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and indicating the date of revision. Your continued use of our website after the updated policy is posted constitutes your acceptance of the changes.

How can you contact us?

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Akihi Canada Inc
Address: 4090, Living Arts Dr, Mississauga ON L5B 4M8 Canada
Email: help@akihi.ca
Phone: 647-763-4013