Customer Care
ORDERS
Once received, your order will be filled as quickly as possible. Please allow 1- 6 days for delivery of most goods within North America, and 2-4 weeks for overseas orders. We will notify you as soon as possible of any delays via email. If you require your order in a rush, please write to us at hello@akihi.ca to inquire about rush shipping. We will do our best to meet your deadline.
BESPOKE / CUSTOMIZED ORDERS
We will accommodate custom changes to our designs whenever possible. Please write to us at hello@akihi.ca. Additional charges may apply and all sales involving custom work are final.
PACKAGING
Each AKIHI piece comes with its own branded AKIHI pouch. This pouch not only keeps your jewels safely stored - it serves as a re-usable travel pouch to keep your pieces in mint condition, wherever your journey may take you.
To be mindful of not over-packaging our goods, we only offer branded AKIHI boxes upon request and an extra charge. All shipping boxes are recyclable.
PAYMENTS
All prices are listed and charged in Canadian or US dollars, dependant on your location. American + International orders are processed in US dollars.
We accept all major credit cards (Visa, MasterCard, American Express), and you can choose to run your transaction through PayPal or through Shopify Payments. Both options are secure. You will receive a confirmation of your order via email with the total dollar amount (including any applicable taxes and shipping & handling).
TAXES
Canadian customers will pay HST according to their provincial rate. American and international customers are responsible for all taxes and import duties levied by their respective countries.
ABOUT THE METALS
AKIHI jewelry is made from brass, plated with 18k gold (flash plating) or rhodium and thereafter lacquered. All earring posts are brass based and lacquered. Our metals are lead and nickel-free and hypoallergenic and can be worn by most people.For increased longevity, please follow the care instructions as mentioned on the website.